Technical Support Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time
Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team in St. John's, Newfoundland. The successful candidate will provide technical support and maintenance for all servers and systems in the designated site and implement systems security and policies.


Key Responsibilities:


  • Provides Desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues
  • Supports all facets of server administration (logins, passwords, etc.) patching (anti-virus and OS patches) backups and restores at local site
  • Completes Daily, Weekly and Monthly checklists accurately and in a timely manner
  • Responsible for adds, moves and changes of all users of the local center
  • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with organizational standards
  • Responsible for IT asset management, inventory and disposal in accordance with organizational standards
  • Responsible for all site software compliance issues
  • Assists and acts as remote hands and eyes while troubleshooting issues with remote engineers
  • Acts as the facilities back-up for Power Infrastructure (Genset, UPS, HVAC)
  • 24x7x365 availability to support end users on an as needed basis

Requirements:


  • Bachelor's degree preferred
  • 2 to 4 years related experience or equivalent combination of education and experience
  • MCSE preferred
  • MCP required
  • Cisco, VOIP & Aruba wireless a plus
  • Basic knowledge of TCP/IP
  • Strong analytical and diagnostic skills
  • Knowledge of Windows 2000, 2003 server management applications such as DHCP, DNS, Active Directory Users and Computers, etc.
  • Knowledge of VERITAS Backup Exec software
  • Knowledge of Microsoft ISA 2000, 2006 administration
  • Understanding of Windows 2003 and patching requirements
  • Understanding of Windows client operating systems such as XP and Vista
  • Basic understanding of VMware
  • Strong written and verbal skills

About PeopleToGo:


We are a leading provider of IT services and solutions. Our team of experts is dedicated to delivering high-quality services that meet the needs of our clients.


Why Work with Us:


We offer a dynamic and challenging work environment that provides opportunities for growth and development. Our team is committed to excellence and is passionate about delivering exceptional results.

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