Technical Support Specialist

4 weeks ago


St John's, Newfoundland and Labrador, Canada FUTURE-TECH CANADA Full time

FUTURE-TECH CANADA is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to employees and customers, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to employees and customers via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Install, configure, and maintain computer systems and networks
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • Post-secondary education in a related field (e.g. computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Strong technical skills and knowledge of computer systems and networks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Work Environment:
  • Fast-paced environment with tight deadlines
  • Ability to work in a team environment and collaborate with other technical teams
  • Opportunity to work on a variety of technical projects and develop new skills
Language:
  • English is the primary language of communication in this role


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