Technical Support Specialist

2 weeks ago

St John's, Newfoundland and Labrador, Canada CYBERATICS VENTURES LTD Full time

At Cyberatics Ventures Ltd, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties.

Key responsibilities include:

  • Responding to user inquiries and resolving technical issues
  • Collaborating with other technical support analysts to maintain a problems and solutions log
  • Participating in the redesign of applications and other software
  • Providing business systems, network, and Internet support to users
  • Setting up equipment for employee use and ensuring proper installation of cables, operating systems, or appropriate software

Requirements:

  • College/CEGEP education
  • 1 year to less than 2 years of experience
  • Excellent communication and problem-solving skills

We offer a permanent position with 35 hours of work per week and English as the primary work language.

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