Customer Experience Liaison

1 week ago

Waterloo, Ontario, Canada Northern Digital Inc Full time

Job Summary:

At Northern Digital Inc, we are committed to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in ensuring our customers receive the highest level of support throughout the sales process and beyond. You will work closely with our Strategic and Growth & Portfolio teams to manage customer relationships, address inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-level screening of customer inquiries and respond to customer requests in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure accurate and timely resolution of customer issues.
  • Work closely with customers to understand their needs and preferences, and provide solutions that meet their expectations.
  • Develop and maintain strong relationships with customers, including regular communication and follow-up to ensure their needs are met.
  • Participate in cross-functional teams to identify and implement process improvements that enhance the customer experience.
  • Contribute to the development and implementation of customer-centric strategies and initiatives.

Requirements:

  • 3-year post-secondary degree or diploma in business, communications, or related field.
  • 2+ years of experience in customer management, sales support, and sales operations.
  • Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

Why Choose Northern Digital Inc:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

What We Offer:

  • Generous employer-paid benefits package.
  • Company-wide bonus program and annual salary reviews.
  • Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
  • Employee stock purchase plan.
  • Hybrid work model, with flexibility and autonomy supported by a combination of remote and in-office work.
  • Starting at 3 weeks' vacation plus a company-wide Holiday shut-down in December.
  • Employee social and engagement events throughout the year.
  • Subsidized professional development and training opportunities.

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