Customer Experience Liaison

2 weeks ago

Waterloo, Ontario, Canada Northern Digital Inc Full time

Job Title: Customer Experience Representative

Job Summary:

At Northern Digital Inc, we are committed to delivering exceptional customer experiences. As a Customer Experience Representative, you will play a critical role in ensuring our customers receive the highest level of support throughout the sales process and beyond. You will work closely with our Strategic and Growth & Portfolio teams to manage customer relationships, address inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-level screening of customer inquiries and respond to customer requests in a timely and professional manner.
  • Collaborate with internal stakeholders to continuously provide exceptional customer service and resolve customer issues.
  • Work with customers to understand their needs and preferences, and provide solutions that meet their expectations.
  • Develop and maintain strong relationships with customers, including regular communication and follow-up to ensure their needs are met.
  • Participate in cross-functional teams to address business issues and develop strategies for long-term success.
  • Contribute to the development of processes and procedures to improve customer satisfaction and experience.

Requirements:

  • 3-year post-secondary degree or diploma in business, communications, or related field.
  • 2+ years of experience in customer management, sales support, and sales operations.
  • Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, organizational skills, and technical aptitude.
  • Experience working with medical devices and familiarity with various regulatory requirements.

Why Choose Northern Digital Inc:

  • Generous employer-paid benefits package.
  • Company-wide bonus program and annual salary reviews.
  • Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
  • Employee stock purchase plan.
  • Hybrid work model with flexibility and autonomy.
  • Starting at 3 weeks' vacation plus a company-wide Holiday shut-down in December.
  • Employee social and engagement events throughout the year.
  • Subsidized professional development and training opportunities.

About Northern Digital Inc:

At Northern Digital Inc, we are a global company with offices in Waterloo, Vermont, Germany, and Hong Kong. We are proud of our heritage, culture, and international growth over the past 41 years. We are honored to be a valued partner with the world's leading medical companies.

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