Customer Experience Liaison
6 days ago
At Northern Digital Inc, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Experience Representative, you'll play a critical role in ensuring our customers receive the highest level of support throughout the sales process and beyond.
Key Responsibilities:
- Provide first-level screening of customer inquiries and respond promptly to their needs.
- Offer pricing information, create quotations, and ensure accurate entry of purchase orders into our ERP system.
- Maintain close client contact with assigned accounts, acting as the primary point of contact for sourcing/procurement teams.
- Collaborate with internal stakeholders to provide exceptional customer service and develop strategies for long-term success.
- Contribute to providing solution services to customer requests and issues.
- Support RMA (Returned Material Authorization) processes and ensure customer products are returned to the correct location.
Requirements:
- Completion of a 3-year post-secondary degree or diploma program in business, communications, or a related field.
- 2+ years of experience in customer management, sales support, and sales operations.
- Experience working with medical devices and familiarity with various regulatory requirements.
Why Choose Northern Digital Inc:
- Generous employer-paid benefits package.
- Company-wide bonus program and annual salary reviews.
- Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
- Employee stock purchase plan.
- Hybrid work model with flexibility and autonomy.
- Starting at 3 weeks' vacation plus a company-wide Holiday shut-down in December.
- Employee social and engagement events throughout the year.
- Subsidized professional development and training opportunities.
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