Product Owner

5 days ago

Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time
Product Owner - Digital Experience

We are seeking a highly motivated Product Owner to join our team in Canada Retirement. As a Product Owner, you will be responsible for delivering market-leading plan education and statement experiences to our plan members.

Key Responsibilities:

  • Own the product backlog and feature prioritization
  • Provide clarity on what and why of customer/business needs
  • Drive the product strategy, planning, and delivery of key capabilities for features
  • Ensure progress against important achievements
  • Act as the voice of the customer in the definition of product; incorporate feedback from customer insights and research
  • Work in collaboration with internal and external key collaborators to ensure successful development and implementation of features
  • Launch new digital transactions
  • Monitor the outcomes and experience of launched features and iterate where required
  • Enhance and manage existing digital properties

Requirements:

  • 3 – 5 years of relevant work experience
  • Understanding and/or past interaction with Plan Sponsors, Plan Administrators, Plan Members and/or the Advisor and Consultant communities
  • Prior track record of delivering digital projects, working within innovative environments, and leading execution across functional teams and business units
  • Highly effective communicator who can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to senior management
  • Strong relationship development and management skills
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Strong analytical, troubleshooting, and problem-solving skills
  • Product management or design experience with a focus on Digital
  • Experience defining and tracking key digital performance indicators

What We Offer:

  • A competitive salary and benefits packages
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

About Manulife:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Our Commitment to Diversity and Inclusion:

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

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