Customer Experience Liaison

2 days ago

Waterloo, Ontario, Canada Northern Digital Inc Full time

At Northern Digital Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Experience Representative, you'll play a critical role in ensuring our customers receive the highest level of support throughout the sales process and beyond.

Key Responsibilities:

  • Provide first-level screening of customer inquiries and respond promptly to their needs.
  • Offer pricing information, create quotations, and ensure accurate entry of purchase orders into our ERP system.
  • Maintain close client contact with assigned accounts, acting as the primary point of contact for sourcing/procurement teams.
  • Collaborate with internal stakeholders to provide exceptional customer service and develop strategies for long-term success.
  • Contribute to providing solution services to customer requests and issues, and maintain thorough documentation of problem status and resolution records.
  • Support RMA requests, ensuring customer products are returned to the correct location, prioritized for repair, and quoted as needed.

Requirements:

  • Completion of a 3-year post-secondary degree or diploma program in business, communications, or a related discipline.
  • 2+ years of experience in customer management, sales support, and sales operations, with a strong focus on customer relationships and issue resolution.
  • Experience working with medical devices and familiarity with various regulatory requirements.

Why Choose Northern Digital Inc.:

  • Generous employer-paid benefits package.
  • Company-wide bonus program and annual salary reviews.
  • Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
  • Employee stock purchase plan.
  • Hybrid work model with flexibility and autonomy.
  • Starting at 3 weeks' vacation plus a company-wide Holiday shut-down in December.
  • Employee social and engagement events throughout the year.
  • Subsidized professional development and training opportunities.

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