NIHB Client Services Coordinator

6 days ago


Edmonton, Alberta, Canada Home Health Store Full time

About Home Health Store Inc.

We're a leading provider of medical supplies to Indigenous communities and pharmacies across Canada. Our team is passionate about delivering top-quality products and creating positive customer experiences.

Job Summary:

We're seeking a detail-oriented and organized NIHB Client Services Coordinator to join our team. As a key member of our client services team, you'll play a vital role in helping Indigenous communities access the medical supplies they need through the Non-Insured Health Benefits (NIHB) program.

Your Key Responsibilities:

  • Work directly with Indigenous communities and healthcare professionals to assess needs and provide tailored solutions.
  • Help clients select the right medical products, process orders, and ensure products are delivered accurately and on time.
  • Use the Windward system to track orders, manage inventory, and prepare shipments efficiently.
  • Handle invoicing, submit claims to the NIHB program, and follow up on reimbursements with a focus on accuracy and detail.
  • Provide exceptional customer service, responding to client inquiries, resolving issues, and ensuring accurate documentation of all interactions.

Requirements:

To succeed in this role, you'll need:

  • A can-do attitude and a passion for helping others.
  • Strong communication skills and the ability to explain complex information clearly and concisely.
  • Organizational skills and attention to detail, with the ability to thrive in a fast-paced environment.
  • A team player mentality, but also capable of working independently and managing tasks efficiently.

What We Offer:

  • A competitive salary of $60,000 per year, reflecting your value to our team.
  • A health spending account after 3 months of joining.
  • A fun, positive work environment where you'll love coming to work.
  • Paid vacation time, because rest is important too.

Why Choose Home Health Store Inc.?

We're a company that truly cares about making a difference in the lives of those we serve. If you're a self-starter looking for a meaningful, fulfilling job, we encourage you to apply.



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