Strategic Director, Patient Advocacy

1 week ago


Mississauga, Ontario, Canada Gilead Sciences, Inc. Full time

Gilead Sciences, Inc. is a leader in the fight against diseases such as HIV, viral hepatitis, COVID-19, and cancer.

We are seeking an experienced Strategic Director, Patient Advocacy to lead the design, development, and execution of patient support services for our HIV franchise. In this key leadership role, you will oversee the management of our patient support programs, ensuring high-quality service delivery, driving continuous improvement, and harnessing data analytics to inform actionable strategies.

Job Overview

The Associate Director, Asset Management is responsible for leading the daily operations of assigned Gilead patient support programs, ensuring seamless delivery of services while exceeding patient and stakeholder expectations.

Key Responsibilities:

  1. Program Strategy Development: Develop and lead program strategies that align with the patient support goals and brand vision, while establishing a comprehensive set of KPIs to measure and ensure the program meets expectations.
  2. Operational Oversight: Oversee program governance to ensure all regulations and compliance measures are being met and managed appropriately.
  3. Vendor Management: Identify, manage, and maximize third-party vendor relationships to drive innovation and efficiency in the delivery of patient programs that enhance the patient journey.
  4. Change Implementation: Develop operational and collateral materials, recommend changes to program structure or policies, and oversee the implementation of program changes.
  5. Reporting and Analysis: Provide comprehensive program reporting and analysis to keep internal stakeholders informed of trends, insights, and opportunities.

Requirements:

  1. Bachelor's degree in Business/Marketing or related field required.
  2. 8+ years of experience in biotech or pharmaceuticals industry with 5+ years leading in patient support program required.
  3. Fluency in French preferred.
  4. Proven ability to create strategic plans that prioritize a customer- and patient-centered approach.
  5. Strong oversight and governance of third-party vendors with all aspects of program operations and services.
  6. Excellent data and analytics skills with the ability to derive actionable insights that drive results.

Compensation and Benefits:

The estimated annual salary for this position is $120,000-$160,000, depending on qualifications and location.

Gilead Sciences, Inc. offers a competitive benefits package, including health insurance, retirement plan, and paid time off.



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