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Software Support Specialist

2 months ago


Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and contributing to the overall success of our business.

Key Responsibilities
  • Provide expert support to customers via phone, email, and other communication channels.
  • Diagnose and troubleshoot software-related issues, escalating complex problems to senior team members as needed.
  • Log all service desk issues and maintain accurate records of customer interactions.
  • Identify and communicate customer recommendations and concerns to the project manager and account manager team leaders.
  • Stay up-to-date with the latest features and updates of our ERP system, providing training and support to customers as required.
Requirements
  • Strong communication and problem-solving skills.
  • Excellent customer service skills, with the ability to work with customers in a professional and friendly manner.
  • Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Experience with ERP systems and construction management software is an asset.
  • Eligible to work in Canada.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A comprehensive training program, including onboarding and ongoing support.
  • A collaborative team environment, with a focus on customer satisfaction and success.
About Plexxis Software

Plexxis Software is a leading provider of ERP systems and construction management software, dedicated to delivering innovative solutions to the wall and ceiling trade. Our team is passionate about providing exceptional customer service and support, and we are committed to helping our customers achieve their goals and succeed in their businesses.