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Software Support Specialist
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Software Support Specialist
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Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled and motivated Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone,...
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Software Support Specialist
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Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesProvide expert support to customers via...
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Software Support Specialist
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Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and contributing to the overall success of our company.Key ResponsibilitiesProvide...
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Software Support Specialist
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Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and contributing to the overall success of our company.Key ResponsibilitiesProvide...
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Software Support Specialist
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Software Support Specialist
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Software Support Specialist
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Construction Software Support Specialist
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Construction Software Support Specialist
1 month ago
Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled Construction Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone,...
Software Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and contributing to the overall success of our business.
Key Responsibilities- Provide expert support to customers via phone, email, and other communication channels.
- Diagnose and troubleshoot software-related issues, escalating complex problems to senior team members as needed.
- Log all service desk issues and maintain accurate records of customer interactions.
- Identify and communicate customer recommendations and concerns to the project manager and account manager team leaders.
- Stay up-to-date with the latest features and updates of our ERP system, providing training and support to customers as required.
- Strong communication and problem-solving skills.
- Excellent customer service skills, with the ability to work with customers in a professional and friendly manner.
- Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Experience with ERP systems and construction management software is an asset.
- Eligible to work in Canada.
- A competitive salary and benefits package.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A comprehensive training program, including onboarding and ongoing support.
- A collaborative team environment, with a focus on customer satisfaction and success.
Plexxis Software is a leading provider of ERP systems and construction management software, dedicated to delivering innovative solutions to the wall and ceiling trade. Our team is passionate about providing exceptional customer service and support, and we are committed to helping our customers achieve their goals and succeed in their businesses.