Customer Service Ambassador
2 weeks ago
We are a growing number of establishments, each with its own unique concept. Our mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.
Job Description- Welcome guests in a warm, friendly and professional manner.
- Ensure reservations/inquiries are handled correctly and accurately.
- Gain knowledge about different room types, current rates, amenities, services and all hotel procedures and promotions.
- Check and ensure the accuracy of the reception float.
- Maintain confidentiality of hotel and guest information.
- Ensure exact compliance with registration and departure procedures and completion of all documentation necessary.
- Book reservations by phone and process reservations with a high degree of accuracy.
- Process online orders and takeout food orders.
You will be part of a dynamic Front Desk team that provides exceptional levels of guest service. Your passion for delivering outstanding customer experiences will make you a valuable asset to our company.
Requirements- 1+ years of customer service experience is required.
- Previous front desk experience is an asset.
- Computer literacy skills.
- Able to listen and respond in a calm, diplomatic manner to any guest issues.
- Excellent personal and presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
- Availability to work varying shifts, including mornings, afternoons, weekends and holidays.
- A part-time permanent position.
- A competitive hourly rate of $18.00-$19.00 per hour.
- Career development and opportunity for advancement.
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