Customer Service Ambassador

2 weeks ago


Squamish, Canada Viaggio Hospitality Group Full time

We are a growing number of establishments, each with its own unique concept. Our mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

Job Description
  • Welcome guests in a warm, friendly and professional manner.
  • Ensure reservations/inquiries are handled correctly and accurately.
  • Gain knowledge about different room types, current rates, amenities, services and all hotel procedures and promotions.
  • Check and ensure the accuracy of the reception float.
  • Maintain confidentiality of hotel and guest information.
  • Ensure exact compliance with registration and departure procedures and completion of all documentation necessary.
  • Book reservations by phone and process reservations with a high degree of accuracy.
  • Process online orders and takeout food orders.

You will be part of a dynamic Front Desk team that provides exceptional levels of guest service. Your passion for delivering outstanding customer experiences will make you a valuable asset to our company.

Requirements
  • 1+ years of customer service experience is required.
  • Previous front desk experience is an asset.
  • Computer literacy skills.
  • Able to listen and respond in a calm, diplomatic manner to any guest issues.
  • Excellent personal and presentation and communication skills.
  • A passion for delivering exceptional levels of guest service.
  • Availability to work varying shifts, including mornings, afternoons, weekends and holidays.
What We Offer
  • A part-time permanent position.
  • A competitive hourly rate of $18.00-$19.00 per hour.
  • Career development and opportunity for advancement.

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