Desktop Administration Specialist

5 days ago

London, Ontario, Canada NTT DATA Full time
Job Title: Desktop Administration

About the Role:

We are seeking a highly skilled Desktop Administration professional to join our team in London, Ontario. As a key member of our IT team, you will be responsible for providing expert remote support to end users, resolving complex issues, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide advanced technical support to end users, resolving Level 2 tickets and ensuring timely and effective solutions.
  • Act as a subject matter expert, diagnosing complex issues and collaborating with relevant teams for swift resolution.
  • Utilize data analytics to proactively identify and address user and enterprise-level issues, coordinating with delivery towers for swift resolution.
  • Regularly assess the enterprise user experience, collaborating with delivery towers and clients to initiate and manage enterprise-wide service improvements.
  • Spearhead desktop engineering initiatives, crafting robust desktop images and managing application packages and catalogs to streamline enterprise-wide deployments.
  • Administer Windows system administration tasks, including Active Directory and Azure services, to maintain system integrity and adherence to organizational IT standards.
  • Collaborate with internal delivery towers to identify and implement service improvements, ensuring alignment with organizational goals and operational excellence.
  • Engage with customers to understand their needs and feedback, translating insights into actionable service enhancements that drive satisfaction and value.
  • Initiate and lead self-directed projects aimed at enhancing delivery and operations, with a keen focus on driving efficiency through strategic automation solutions enabling shift-left opportunities.

Requirements:

  • 3+ years in a specialist-level role supporting enterprise clients, with a focus on service improvement and advanced troubleshooting.
  • 7+ years of IT generalist experience, encompassing a broad range of technical skills and a history of successful project delivery in complex environments.

About NTT DATA:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

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