Technical Support Specialist

2 days ago

London, Ontario, Canada Cognizant Full time
About the Role

Cognizant is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities
  • Technical Support: Provide first-level technical support for hardware, software, networks, and mobile devices.
  • Remote Desktop Support: Offer remote desktop support for Windows, Mac, iOS, and Android devices.
  • Device Setup and Configuration: Set up and configure end-user devices and peripherals.
  • Issue Resolution: Document and resolve issues in our internal ticketing system.
  • Collaboration: Work with other IT teams to ensure cohesive and comprehensive support for all IT systems.
  • Asset Management: Image, deploy, and manage laptops/desktops, along with asset tracking and shipment.
  • White Glove Support: Provide expedited end-user device troubleshooting, proactive support, and targeted training for VIPs.
  • IT Service Processes: Coordinate IT service processes and perform routine checks.
Requirements
  • Troubleshooting: Strong troubleshooting skills for hardware and software.
  • Technical Support Documentation: Experience with technical support documentation and software deployment.
  • Technical Knowledge: Knowledge of O365, SCCM, Intune, and MS Teams setup, along with LAN/WAN setup.
  • Operating System Support: Proficiency in supporting Windows and Mac OS X laptops.
  • Service Management: Experience with ServiceNow for incident and service management.
  • Change Lifecycle Management: Solid grasp of change lifecycle management.
Working Arrangements

Cognizant offers a hybrid work arrangement, requiring 1 day a week in a client or Cognizant office in London, ON. We prioritize a healthy work-life balance through various wellbeing programs.

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