IT Support Specialist

2 weeks ago

Montreal, Quebec, Canada Fed IT Full time

Hello,
I'm Clémence, a recruitment consultant at FED IT, a recruitment agency specializing in IT professions.
We cover the IT, development, business intelligence and infrastructure professions.

We're currently looking for a Support Technician for a client in downtown Montreal. This is a permanent position, 100% on site.

Key Responsibilities:
• Answer telephone calls from users of the company's various office automation tools;
• Guide users in the proper use of applications;
• Resolve first- and second-level problems by guiding users through the process, and document requests, incidents and solutions;
• Escalate and follow up on problem resolution;
• Manage equipment loans (laptops, internet keys and mobile printers).

Requirements:
• College diploma (DEC) in computer science or related field;
• At least 4 years' experience in IT support;
• Excellent customer service skills, good interpersonal skills and ability to communicate easily with a variety of people;
• Fluency in both spoken and written French and English;
• Good knowledge of the Microsoft Office suite, Windows 11 and networking skills (an asset);
• Good analytical and problem-solving skills;
• Ability to manage several tasks simultaneously, and be discreet, courteous and a team player.

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