Hotel Front Desk Clerk
6 days ago
Hotel Front Desk Clerk
About the Job:We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Take, cancel and change room reservations as needed.
- Provide accurate and helpful information on hotel facilities and services to guests.
- Process guest departures, calculate charges and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations and room assignments.
- Answer telephone calls and relay messages to guests and staff members.
- Provide top-notch customer service to ensure guest satisfaction.
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan and paid time off.
Required Skills and Qualifications:- High school diploma or equivalent required.
- 1-6 months of previous work experience preferred.
- Excellent communication and customer service skills.
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