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UX Research Lead

2 months ago

Old Toronto, Ontario, Canada Scotiabank Full time

Global Transaction Banking Opportunities

At Scotiabank, we're shaping the future of global transaction banking. Our team is dedicated to delivering innovative solutions that meet the evolving needs of our clients. As a Senior UX Researcher, you'll play a critical role in understanding our clients' behavior and preferences, informing our product development, and driving business growth.

Key Responsibilities:

  1. Lead research projects to uncover insights that drive strategic decision-making and product development.
  2. Collaborate with cross-functional teams to design and implement user-centered solutions that meet client needs.
  3. Develop and maintain a deep understanding of our clients' behavior, preferences, and pain points.
  4. Communicate research findings and recommendations to stakeholders, ensuring that insights are actionable and impactful.
  5. Stay up-to-date with industry trends and best practices in UX research, applying this knowledge to drive innovation and improvement.

Requirements:

  1. Full bilingual proficiency in English and Spanish.
  2. Excellent analytical and problem-solving skills, with the ability to distill complex insights into actionable recommendations.
  3. Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  4. Experience with research design, user testing, and data analysis.
  5. Bachelor's Degree in a related field, such as psychology, anthropology, design, or innovation.

About Scotiabank

Scotiabank is a leading bank in the Americas, committed to helping our clients, their families, and their communities achieve success. We value diversity, equity, and inclusion, and are dedicated to creating an inclusive and accessible environment for all employees. If you're passionate about shaping the future of global transaction banking and have a strong background in UX research, we encourage you to apply for this exciting opportunity.