Lead UX Researcher

5 days ago

Old Toronto, Ontario, Canada DesignX Community Full time
Experience Visionary

We are seeking an experienced UX Researcher to join our team as an Experience Visionary. As a key member of our design team, you will be responsible for creating an Experience Vision for The Globe, and applying order and automation to our UX research operations and practice.

Key Responsibilities
  • Analyze and organize our UX research operations to optimize efficiency and effectiveness
  • Map the complete user journey across all touchpoints to identify areas for improvement
  • Conduct discovery work to deeply understand our readers' personal contexts and uncover unmet needs that will inform our strategy to build an exceptional reader experience
  • Develop and communicate an Experience Vision that will be fundamental to The Globe's product strategy
  • Mentor our product design team to level up their research skills and ensure they are equipped to deliver user-centered design solutions
Requirements
  • 8+ years of experience in UX research, with a strong background in user-centered design and research methodologies
  • Proven ability to analyze complex data and communicate insights to stakeholders
  • Experience working with data and metrics to inform design decisions
  • Strong desire to be innovative within the news, content publishing, and media industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Experience with research tools such as Airtable, Miro, Google suite, or Microsoft
Why Choose The Globe?

The Globe is committed to delivering essential content – news, information, analysis, and insights – for aspiring individuals and strong communities. We are dedicated to making a positive difference in Canada, and we believe that our employees are essential to achieving this goal.

We offer a competitive compensation package, a hybrid work environment that promotes work-life balance, and a range of benefits that support our employees' physical and mental well-being.

We are committed to creating equitable opportunities for all employees, and we believe in mentorship and collaborative peer-to-peer learning. We support continuing education and provide both internal and external opportunities for training and development.

We are proud to be a signatory of the BlackNorth Initiative and a partner with organizations that promote diversity and inclusion.

We are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported.

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