UX Research Team Lead

4 weeks ago

Toronto, Ontario, Canada Medavie Blue Cross Full time
About Medavie Blue Cross

Medavie Blue Cross is a national health solutions partner committed to improving the wellbeing of Canadians. Our digital-first culture relies on technology to provide innovative products, services, and solutions that increase access to care and improve health outcomes.

Job Title: Team Leader, UX Research

We are seeking a seasoned UX Research Team Lead to join our Digital Experience team. As a key member of our UX leadership team, you will be responsible for leading, coaching, and growing a team of UX professionals focused on user research and analysis for our digital assets.

Key Responsibilities:
  • Provide day-to-day UX research direction to team members, guiding employees on tasks, reviewing work as needed, and advising on methods and best practices.
  • Support employee development through performance management and coaching, setting individual objectives and monitoring progress, encouraging learning and development, and supporting employee career development.
  • Amplify the impact of the team by assessing and evolving team member responsibilities and job requirements, assessing team skills to identify and address gaps, scaling the team to support business needs, and leading recruitment efforts.
  • Foster a positive and constructive employee experience by routinely collecting and acting on feedback, driving activities to encourage team engagement, and fostering a sense of connection and purpose within the team.
  • Manage team effort to achieve corporate and department goals, including responding to business requests and advising on UX research needs, planning and initiating work, assigning tasks, monitoring team progress and effort, and evaluating and reporting on success.
  • Contribute hands-on to work efforts as needed to support the team, such as responding to business requests and advising on UX research needs, evaluating existing experiences and journeys, setting up user tests or surveys, conducting interviews or moderated user tests, reviewing and analyzing results, etc.
  • Mature UX research as a discipline within Medavie by establishing UX research standards and resources, optimizing UX research workflows and engagement models, driving the UX Research Community of Practice within Medavie, and advising leadership with regards to UX research needs.
  • Raise awareness of the value of UX research across the organization by fostering positive interdepartmental relationships, offering a UX research perspective in cross-functional strategy or design workshops, advocating for UX research in work assessment and planning activities, and collecting and sharing data related to how UX research success.
Required Qualifications:
  • University degree in a related field.
  • Working experience as a UX research professional (5+ years) with proven leadership capabilities.
  • Deep understanding of UX research methods and activities.
  • Experience with resource planning and project scheduling.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Well-honed interpersonal skills to negotiate priorities, resolve conflicts, and communicate clearly and professionally.
  • Passionate about all things UX and other areas of design, technology, and innovation.
Language Skills:

Fluency in English is essential. Working knowledge of French is considered an asset.

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