Employee Relations Partner

1 month ago

Toronto, Ontario, Canada Sephora Full time
About Sephora Canada

Sephora Canada is a dynamic and empowering company that fosters a culture of creativity, inclusivity, and growth. As part of the LVMH community, our team members enjoy endless career opportunities and unparalleled access to luxury brands.

Job Summary

We are seeking an Employee Relations Partner to join our HR team in Toronto, ON. In this role, you will lead investigations for assigned regional markets, provide support on key initiatives related to employee experience, and contribute to process efficiencies involving employees and leaders.

Key Responsibilities
  • Ensure ER issues are addressed in accordance with employment laws and Sephora's core values to drive engagement and protect our brand
  • Explore and resolve complex or sensitive employee complaints, issues, and concerns with cross-functional partnerships and retail business leaders
  • Develop, communicate, and implement effective management practices and employee relations programs, policies, and procedures
  • Use data to identify trends and develop proactive strategies to foster positive employee relations
  • Re-imagine and define how we address performance concerns and terminations by looking at principles, people, and processes
  • Provide advice and guidance to leaders and managers on a broad range of serious/complex ER issues (e.g. performance management, attendance management, policy interpretation)
  • Enhance overall culture and drive proactive employee relations and engagement, including in-person visits, climate surveys, and listening sessions
Requirements
  • Progressive HR/ER experience preferably in the retail industry, with a minimum 2-3 years of direct ER experience in a high-growth environment prior LR experience is preferred
  • Bachelor's Degree; Human Resources certification such as a CHRP/CPHR is preferred
  • Relish working collaboratively in a fast-paced environment with a willingness to coach, counsel, and build strong partnerships prior experience with interacting, coaching, and influencing leaders is preferred
  • Working knowledge of employment law, compliance, employee relations with the ability to handle sensitive and confidential information
  • Prior experience balancing multiple challenging cases; experience with ER case management systems would be considered helpful
  • Exceptional issue resolution skills maneuvering through ambiguity, adapting to changing priorities with excellent judgment while supporting employee investigations, ensuring internal/external compliance requirements are met
  • Critical thinking skills anticipating issues before they arise, suggesting solutions to cross-functional teams and partners
  • Tech-savvy with computer proficiency; keen eye for reviewing and interpreting data reports in Excel
  • Fluently bilingual in both English and French (written and spoken) is an asset
  • Will travel up to 25% to stores in your region
About the Opportunity

This role offers a unique blend of HR expertise, leadership development, and business acumen. You will work closely with cross-functional teams, retail business leaders, and People Partners to drive business outcomes, enhance employee experiences, and promote a culture of inclusivity and diversity.

Why Work at Sephora Canada?
  • You'll be part of a unique culture and family of passionate and inspiring individuals.
  • You'll work alongside the best talent in the industry – people you'll be proud to work with.
  • You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time, and more.
  • You'll enjoy benefits that let you mix and match, depending on your needs.
  • You'll have access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
  • You'll enjoy holidays, time off, summer hours, and flexibility to support work-life balance.
  • You'll receive incredible swag free product gifts throughout the year and tons of discounts with our brand partners.

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