Customer Service Liaison

3 weeks ago

Toronto, Ontario, Canada GoBolt Full time

About This Role:


We are looking for a Customer Support Representative who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores.


Key Responsibilities:



  • Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Issue Resolution: Assist customers with tracking shipments, providing delivery updates, and resolving any issues related to their shipments.
  • Complaint Resolution: Address and resolve customer complaints, ensuring a positive customer experience.
  • Internal Collaboration: Collaborate with internal departments, including operations and sales, to ensure customer needs are met.
  • Record Keeping: Maintain accurate records of customer interactions and transactions in our CRM system.
  • Prioritization: Identify and escalate priority issues to the appropriate channels.
  • Knowledge Development: Continuously improve knowledge of our services and industry trends to better assist customers.
  • Training and Development: Participate in training sessions and team meetings to stay updated on company policies and procedures.

Requirements:



  • Flexibility: Flexibility is required with respect to hours of work as the incumbent may be required to work rotating shifts in a 16/7 environment, including days, evenings, weekends, and general holidays.
  • Previous Experience: Previous experience in a customer service role (1-2 years).
  • Bilingual: Bilingual (French/English) is an asset.
  • Additional Skills: Experience in project management and/or sales roles is a plus. Exceptional client service mentality. Team player with excellent interpersonal skills. Experience working in a fast-paced start-up to scale-up environment. Familiarity with Zendesk is an asset.
  • Warehouse Experience: Experience in warehouse operations is highly valued.

About Go Bolt:


We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest-growing companies.


Our Culture:


We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.


Equal Opportunities Employer:


Go Bolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. Go Bolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of Go Bolt's recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

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