Customer Service Liaison
1 week ago
Jukebox is a leading online printing company that prioritizes exceptional customer service and high-quality print products. Our team of experts, supported by cutting-edge machinery in our Vancouver and Toronto facilities, serves a global clientele with dedication and expertise.
Company OverviewWe are looking for a skilled Customer Service Representative to join our Toronto team at Liberty Village. The ideal candidate will possess excellent communication skills, be a problem solver, and have in-depth knowledge of the print industry.
Job Description- Assist customers through phone, email, and online chat
- Liaise with customers and internal teams to ensure customer satisfaction
- Respond to order, product, and service inquiries
- Stay updated on Jukebox's products and services
- Provide front-of-house reception support as needed
- Communicate effectively with customers via multiple channels
- Collaborate with colleagues to resolve customer issues
- Maintain accurate records of customer interactions
- Develop in-depth knowledge of Jukebox's offerings
- Bachelor's degree in a relevant field
- Minimum 3 years of experience in customer-facing roles (call center, hospitality, retail)
- 1 year of experience in the print/graphic communications industry
- Familiarity with Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)
The full-time position involves working Sunday-Thursday or Monday-Friday with varying shifts from 10AM-6PM/11AM-7PM/12:30PM-8:30PM. Training shifts take place at our Liberty Village office from 10AM-6PM, Monday-Friday.
Compensation PackageJukebox offers a competitive salary range between $45,000 - $65,000 per annum, commensurate with experience, along with a comprehensive benefits package including dental care, extended health care, paid time off, and vision care.
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