Product Manager, Festival Operations Lead

2 weeks ago

Old Toronto, Canada Live Nation Full time

This is a Senior Product Executive/Manager role within the Festivals division of Ticketmaster NA.

Company Overview

We are part of Live Nation Entertainment, a global leader in live entertainment. Our team helps fans everywhere access their favorite events, and we continue to shape innovation every day.

Job Description

In this role, you will be responsible for gaining a deep understanding of festival persona needs and using this expertise to shape future products. You will build strong relationships with festival experts across the global business and translate user needs/gaps, pre-empting future needs, creating business cases, prioritizing and ensuring forward momentum of these items through the product organization.

Key Responsibilities
  • Gain and represent a deep understanding of user persona needs, working in close collaboration with global Festival experts.
  • Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines.
  • Drive solution development strategy based on competition, market dynamics, and emerging technologies.
  • Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved.
  • Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies.
Requirements

To succeed in this role, you will need:

  • 7+ years of product management experience, with exposure both to front-end user experiences and backend processes.
  • Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology, and Ticketmaster's product.
  • Demonstrate successful delivery of multiple product cycles in an agile environment.
  • Be entrepreneurial and have excellent, executive-level communication skills.
  • Be capable of managing multiple projects simultaneously.

The salary for this position is estimated to be around $120,000 per year, depending on qualifications and location.

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