Senior Product Executive/ Manager

3 months ago


Old Toronto, Canada Live Nation Full time
p>Job Summary:

SENIOR PRODUCT MANAGER, FESTIVALS

Location: Toronto, ON

Division: Ticketmaster NA – Festivals & GA

Line Manager: VP, Product – Festivals & GA

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

We’re fans who help fans everywhere access the live events they love. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

This role consists of being the voice for our festival clients and will be responsible in gaining a deep understanding of festival persona needs and using this expertise to shape future products.

This individual will build strong relationships with festival experts across the global business and will be responsible for translating and collecting user needs/gaps, pre-empting future needs, creating business cases, prioritizing and ensuring forward momentum of these items through the product organization. They may lead multiple opportunities concurrently, although typically in different stages of developmental maturity.

This is an excellent opportunity for a technically minded ticketing professional to join the Festivals & General Admission team at a thriving time for our business. This role is focused on the festivals business globally, irrespective of the local ticketing platform, and the right person will be required to demonstrate a high level of self-initiative, focus, detail orientation, and flexibility while closely collaborating and effectively communicating with varying levels of stakeholders with fluctuating levels of technical backgrounds.

WHAT YOU WILL BE DOING

  • Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts.

  • Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines.

  • Drive solution development strategy based on competition, market dynamics and emerging technologies.

  • Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved.

  • Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies.

  • Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally.

  • Clearly support others by providing honest, open, two-way communication and feedback

  • This role may include significant travel and time on site at festivals.



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