Festivals Product Strategist

2 weeks ago

Toronto, Ontario, Canada Ticketmaster Canada LP Full time
Job Summary

We are seeking a highly skilled and experienced Senior Product Manager to join our Festivals team at Ticketmaster Canada LP. This role is responsible for leading the development of innovative products that enhance the festival experience for our clients and customers.

About Us

Ticketmaster Canada LP is a leading ticketing provider in the live entertainment industry. Our vision is to connect people around the world to the live events they love. We are committed to providing exceptional customer experiences through our cutting-edge technology and innovative products.

Responsibilities
  • Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts.
  • Create, refine and escalate KPI driven, value backed business cases for prioritization, ensuring forward momentum.
  • Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines.
  • Identify and communicate market trends, opportunities, and competitive product threats.
  • Drive solution development strategy based on competition, market dynamics and emerging technologies.
  • Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved.
  • Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies.
  • Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally.
  • Clearly support others by providing honest, open, two-way communication and feedback.
  • This role may include significant travel and time on site at festivals.
Requirements

To be successful in this role, you will need:

  • 7+ years of product management experience, with exposure both to front-end user experiences and backend processes.
  • Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology and Ticketmaster's product.
  • Demonstrate successful delivery of multiple product cycles in an agile environment.
  • Must be entrepreneurial and have excellent, executive-level communication.
  • Must be capable of managing multiple projects simultaneously.
  • Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry.
  • Be highly analytical and curious – you should be driven to know whether a product is working, and why.
  • Bachelor's degree or equivalent experience, MBA a plus.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package and opportunities for professional growth and development.

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