Customer Service Team Lead

1 week ago


Richmond, British Columbia, Canada Shoppers Drug Mart Full time

We are seeking a highly skilled Customer Service Team Lead to join our team at Shoppers Drug Mart. In this role, you will be responsible for supervising staff, ordering merchandise, and authorizing returns.

About the Role

The successful candidate will have 1-2 years of experience in a retail environment and a secondary school graduation certificate. You will be responsible for leading a team of up to 2 people, working a permanent schedule of 35-40 hours per week.

Key Responsibilities
  • Supervise staff members, providing guidance and support as needed
  • Order merchandise and manage inventory levels
  • Authorize returns and resolve customer complaints
  • Prepare reports on sales volumes and personnel matters
  • Organize and maintain a clean and organized workspace
Requirements
  • Secondary school graduation certificate
  • 1-2 years of experience in a retail environment
  • Excellent communication and leadership skills
  • Ability to work independently and as part of a team

In return for your hard work and dedication, we offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply today



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