Bartender - Hornblower Cruises and Events

2 months ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time
About the Opportunity

The Bartender will be responsible for providing exceptional hospitality to guests and coworkers, adhering to the company's RESPECT Service System. This individual will be expected to mix high-quality beverages, provide prompt and consistent service at guest and service bars, and be knowledgeable about the vessel and the skyline.

The Bartender will contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by evaluation of drink ticket times, guest and mystery shopper satisfaction surveys, departmental tests, and management evaluation.

Crew Benefits
  • Competitive Wage
  • Retention Bonus - up to $
  • Complimentary Cruise Tickets & Uniforms
  • Complimentary Crew Meals
  • Crew Recognition Awards
  • Crew Referral Program - up to $ per referral
  • Crew Events
  • Paid Training
Essential Duties & Responsibilities
  • Provides exceptional hospitality to guests and coworkers as prescribed in RESPECT Service System
  • Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
  • Provides prompt and consistent bar service to guests and servers throughout the cruise
  • Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures
  • Maintains the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
  • Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change
  • Completes empty runs to the bunker in proper liquor/beer boxes after the cruise
  • Accurately counts bar inventory daily
  • Prepare alcoholic & non-alcoholic requisition form before the event starts
  • Pick up liquor, wine, beer & non-alcoholic beverages from the main storage room before the event starts
  • Polish all glassware before/during/after cruise
  • Beer/Wine/Liquor receiving for deliveries as needed
  • Assist server on clearing tables
  • Taking out the bar garbage
  • Organizes the empties storage as needed
  • Cleans fridges, glass machine and ice machine weekly and other equipment required
  • Assist/help team to clean common areas
  • Bar operations shifts as scheduled
  • Provides information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest
  • Train new staff as directed by manager on duty
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Following establish guidelines, takes initiative on work to be done
  • Understands all policies and procedures relating to the crew's role within the company.
  • Other duties as assigned by the manager or supervisor on duty
Requirements & Qualifications
  • One (1) year of bartending experience required
  • or equivalent as recognized by the Ministry of Education
  • Smart Serve Certification required
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must have comprehensive knowledge of beverage recipes
  • Basic computer skills are required
  • Must possess a service orientation – actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Required to lift heavy items such as liquor boxes and ice bins up and down stairs
  • Responsible for bar till; proper cash handling is required
  • Will be required to be available for work on all major holidays and weekends
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
  • If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)

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