Bartender - City Cruises

4 weeks ago

Toronto, Ontario, Canada Hornblower Cruises and Events Full time

About the Opportunity:

The Bartender will be responsible for mixing high-quality beverages, providing prompt and consistent service at guest and service bars, and being hospitable and cordial to guests and coworkers. They will also be responsible for acting safely and responsibly, and being knowledgeable about the vessel and the skyline.

Key Responsibilities:

  • Provides exceptional hospitality to guests and coworkers as prescribed in RESPECT Service System
  • Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
  • Provides prompt and consistent bar service to guests and servers throughout the cruise
  • Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures
  • Maintains the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
  • Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change
  • Completes empty runs to the bunker in proper liquor/beer boxes after the cruise
  • Accurately counts bar inventory daily
  • Prepare alcoholic & non-alcoholic requisition form before the event starts
  • Pick up liquor, wine, beer & non-alcoholic beverages from the main storage room before the event starts
  • Polish all glassware before/during/after cruise
  • Beer/Wine/Liquor receiving for deliveries as needed
  • Assist server on clearing tables
  • Taking out the bar garbage
  • Organizes the empties storage as needed
  • Cleans fridges, glass machine and ice machine weekly and other equipment required
  • Assist/help team to clean common areas
  • Bar operations shifts as scheduled
  • Provides information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest
  • Train new staff as directed by manager on duty
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Following establish guidelines, takes initiative on work to be done
  • Understands all policies and procedures relating to the crew's role within the company.

Requirements & Qualifications:

  • One (1) year of bartending experience required
  • or equivalent as recognized by the Ministry of Education
  • Smart Serve Certification required
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must have comprehensive knowledge of beverage recipes
  • Basic computer skills are required
  • Must possess a service orientation – actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Required to lift heavy items such as liquor boxes and ice bins up and down stairs
  • Responsible for bar till; proper cash handling is required
  • Will be required to be available for work on all major holidays and weekends
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
  • If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)

  • Bartender - City Cruises

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Bartender Role:The Bartender is a key member of our City Cruises team, responsible for providing exceptional hospitality to our guests while mixing high-quality beverages. This role requires adaptability, a dynamic personality, and a commitment to our RESPECT Service System.Key Responsibilities:Provide prompt and consistent bar service to guests...

  • Bartender

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Bartender will be responsible for mixing high-quality beverages, providing prompt and consistent service at guest and service bars, and embodying City Experiences' RESPECT Service System. This person will be adaptable, dynamic, and knowledgeable about the vessel and the skyline.Crew Benefits:Competitive WageRetention Bonus - up to...

  • Cruise Tour Host

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Cruise Tour Guide is a key member of our City Cruises team, responsible for delivering exceptional customer experiences on our Toronto Harbour tours. As a Cruise Tour Guide, you will be the face of our company, providing engaging and informative tours to guests from around the world.Key Responsibilities:Deliver engaging and...

  • Cruise Tour Narrator

    1 week ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity: City Experiences is seeking a Cruise Tour Guide for our Toronto Harbour operation. This role involves delivering an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers. The successful candidate will be able to learn and memorize historical information, and to deliver an engaging "story-like"...

  • Bartender

    1 month ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Bartender Role:We are seeking a skilled and enthusiastic Bartender to join our team at City Experiences. As a Bartender, you will be responsible for providing exceptional hospitality to our guests and coworkers, while ensuring a safe and responsible service environment.Key Responsibilities:Prepare and serve high-quality beverages to guests and...

  • Bar Service Expert

    6 days ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About City ExperiencesCity Experiences is a leading provider of unique experiences on land and water, welcoming over 30 million guests annually. Our passion is to deliver exceptional service, creating unforgettable memories for our customers.The RoleWe are seeking an experienced Bartender to join our team at City Cruises in Toronto. As a key member of our...

  • Mixologist

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Bartender Role:The Bartender is a key member of our team, responsible for providing exceptional hospitality to our guests and coworkers. This role requires a dynamic and adaptable individual who can embody our RESPECT Service System.Key Responsibilities:Provides prompt and consistent bar service to guests and servers throughout the cruiseAccurately...

  • Harbour Experience Host

    1 day ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    Immerse Yourself in Toronto's Waterfront as a Cruise Tour GuideWe are seeking an energetic and charismatic individual to join our team as a Cruise Tour Guide. As a key member of our City Cruises operation, you will be responsible for delivering exceptional experiences to our guests while showcasing the beauty and history of Toronto's harbour.About the...

  • Mixologist and Hospitality Expert

    1 day ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Role:We are seeking a skilled Mixologist and Hospitality Expert to join our team at Hornblower Cruises and Events. As a Bartender, you will be responsible for providing exceptional hospitality to guests and coworkers while adhering to our RESPECT Service System.Key Responsibilities:Mix high-quality beverages and provide prompt and consistent...

  • Guest Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Guest Experience Manager will be responsible for delivering exceptional customer experiences on our Harbour Tour Cruises. This includes managing the execution of the cruises, ensuring guests have an amazing experience from ticket booth to end of the cruise. The successful candidate will be knowledgeable about local attractions and...

  • Harbour Tour Manager

    1 week ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Role:The Harbour Tour Manager will be the main point of contact for guests and crew, ensuring an exceptional experience on our Harbour Tours. This role will involve managing the execution of the Harbour Tour Cruises, coordinating with the Marine Department to ensure safe boarding of vessels, and upholding the RESPECT Service...

  • Event Crew Ambassador

    6 days ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    City Experiences is a leading provider of unforgettable experiences on land and water, serving over 30 million guests annually across our diverse portfolio of brands.About the OpportunityWe are seeking a highly motivated Event Crew to join our City Cruises team in Toronto. As an Event Crew, you will play a crucial role in delivering exceptional guest...

  • Master Mixologist

    3 days ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the OpportunityWe are seeking an experienced Master Mixologist to join our team in Toronto. As a key member of our crew, you will be responsible for mixing high-quality beverages and providing exceptional service to our guests.The ideal candidate will have a proven track record of delivering prompt and consistent service, with excellent knowledge of...

  • Restaurant Operations Manager

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the OpportunityThe Assistant Restaurant Manager will play a key role in ensuring the success of our dining operations on board our cruises. This individual will be responsible for directing and overseeing all activities of the dining cabin and restaurant, ensuring high-quality food and drinks, hospitable and efficient customer service, and profitable...

  • Sales Director

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Director of Sales will oversee the sales functions for the port's Charter, Private Events and Group Dining segment. This individual will oversee the implementation & execution of City Cruises' sales strategy and tactics to ensure sales goals are achieved.Key Responsibilities:Contributes to City Cruises Toronto's goal of creating...

  • Server

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Server will provide exceptional service to guests onboard, ensuring a memorable experience. This role requires adaptability, a dynamic personality, and a commitment to our RESPECT Service System.Key Responsibilities:Provide high-quality food and beverages to guestsBe knowledgeable about food offerings, cruise schedule, and skyline...

  • Event Crew Member

    3 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Role:The Event Crew plays a vital role in delivering exceptional guest experiences on our City Cruises operation in Toronto. As a key member of our team, you will be responsible for providing top-notch hospitality to our guests, ensuring their needs are met, and creating lasting memories.Key Responsibilities:Provide exceptional customer service to...

  • Event Crew Member

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Event Crew Member will be part of a dynamic team that provides exceptional hospitality to guests on our City Cruises operation in Toronto. This role requires adaptability, a positive attitude, and a commitment to delivering a memorable experience for our guests.Key Responsibilities:Provide exceptional hospitality to guests and...

  • Assistant Restaurant Manager

    2 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    Assistant Restaurant Manager Job DescriptionCity Experiences is seeking a highly skilled and experienced Assistant Restaurant Manager to join our team in Toronto. The successful candidate will be responsible for ensuring the high-quality food and drinks, as well as providing exceptional customer service to our guests.About the Role:Direct and oversee all...

  • Event Crew Member

    4 weeks ago

    Toronto, Ontario, Canada Hornblower Cruises and Events Full time

    About the Opportunity:The Event Crew Member plays a vital role in delivering exceptional guest experiences on our Toronto-based City Cruises operation. This dynamic individual will be responsible for providing top-notch hospitality, ensuring the prompt delivery and removal of food and beverage items, and maintaining a safe and clean environment.Crew...