Food and Beverage Supervisor
2 months ago
About the Opportunity:
Hornblower Cruises and Events is seeking a seasoned professional to lead our restaurant operations on board our cruises. As a Restaurant Manager, you will be responsible for overseeing the entire dining experience, ensuring that our guests receive exceptional service and enjoy a memorable meal.
Key Responsibilities:
- Direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
- Develop and execute programs that improve the level of service and product quality.
- Track and adjust performance onboard based on quality scores from guests.
- Delegate pre-cruise and post-cruise duties to staff and follow up on completed tasks.
- Lead by example, maintaining the highest level of professionalism, integrity, and sound work habits.
- Ensure appropriate staffing levels and direct on-floor monitoring of all front staff.
- Develop strong teamwork within the crew and assist in hiring, training, development, and retention of all restaurant shipmates.
- Manage FOH payroll for multiple vessels as needed.
Requirements and Qualifications:
- Minimum of three (3) years restaurant supervision experience.
- Hospitality or Culinary degree, preferred.
- Smart Serve Certificate required.
- Food Handler's Certificate required.
- Ability to successfully manage front-line restaurant staff, communicate effectively in oral and written form, train, develop, and motivate staff, analyze and solve problems, and establish and maintain effective working relationships.
- Ability to read, write, and speak English to comprehend and communicate job functions.
- Ability to work all shifts, including days, weekends, and holidays.
About Us:
Hornblower Cruises and Events is a leading provider of luxury cruises and events. Our mission is to provide exceptional experiences for our guests, and we are committed to creating a company culture that puts our guests at the forefront of everything we do.
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