Customer Service Representative

2 weeks ago

Sydney, Nova Scotia, Canada U-Haul Full time

Work with Us at U-Haul

We are looking for a motivated and friendly Storage Customer Service Representative to join our team in Sidney, British Columbia. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys.

About the Job

This role involves working as part of a support team to provide assistance to customers using up-to-date technology to dispatch and return equipment. You will also be responsible for inspecting and maintaining equipment, as well as assisting customers with storage units, rental agreements, and general property cleanup.

Key Responsibilities

  • Support site manager with facility operations
  • Answer phone inquiries from active and prospective customers
  • Show storage units, explain terms of rental agreements, and prepare rental contracts
  • Perform general routine property cleanup and minor repair work
  • Ensure vacant storage units are clean, dry, secure, and available for new customers
  • Participate in ongoing continuous U-Haul education through U-Haul University

Requirements

  • Driver's license and ability to maintain a clean driving record
  • Excellent communication skills
  • Available to work on weekends and holidays

Benefits

We offer a competitive salary of $45,000 per year, plus opportunities for advancement and career stability. Our benefits package includes health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible. We also offer life insurance, MetLaw Legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

Salary: $45,000 per year

Work Environment

The work involves moderate risks or discomforts which require special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

Equal Opportunity Employer

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

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