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Customer Service Manager

1 month ago

Toronto, Ontario, Canada Ontario Inc. Full time

Contact Centre Manager Job Description

Ontario Inc. is seeking a highly skilled Contact Centre Manager to lead our team of customer service professionals. The successful candidate will be responsible for managing a team of more than 20 people, overseeing the planning and control of budgets, and ensuring excellent customer service.

Key Responsibilities:

  • Hire, train, direct, and motivate staff to achieve exceptional customer service results.
  • Market business services to increase revenue and growth.
  • Plan and control budgets for client projects, contracts, equipment, and supplies.
  • Direct and advise staff in the development and implementation of service quality assessment strategies.
  • Represent the company within various economic and social organizations.
  • Assign, coordinate, and review projects and programs.

Requirements:

  • Bachelor's degree in a relevant field.
  • 2 years to less than 3 years of experience in a contact centre management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Relocation costs covered by employer.

Benefits:

  • Health care plan.
  • Permanent work term.
  • English language.
  • 35 to 40 hours per week.