Account Management Specialist for Food Industry
1 day ago
We are seeking an experienced Account Management Specialist to join our team in Dollard-des-Ormeaux, Quebec. As a hybrid role, you will work from home 3 days a week and spend the remaining days in our office.
Job Responsibilities- Act as liaison between Sales, suppliers, and customers, ensuring seamless order management and timely delivery.
- Manage purchase orders, send sales orders, create new item master data, and issue credit/debit notes.
- Maintain accurate internal records and oversee sales processes from order to delivery.
- Monitor shipments and customer performance, addressing supply chain issues proactively.
- Coordinate with internal departments and suppliers for on-time deliveries, fostering strong relationships.
- Handle customer inquiries, concerns, and complaints efficiently, promoting loyalty through exceptional service.
- Fluent in English and French, with excellent communication skills.
- Bachelor's degree in a related field, such as business or logistics.
- 1-2 years of experience in customer service (non-call center) or account management.
- Proven track record of managing ongoing lists of customers/clients, with experience handling purchase orders/inventory.
- Intermediate proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
- Strong analytical and problem-solving skills, with ability to work in a collaborative environment.
- Experience in the food and beverage industry is highly desirable but not mandatory.
A competitive salary range of $55,000 - $65,000 per year, depending on experience, plus benefits that include comprehensive health insurance, retirement savings plan, and paid time off.
As a valued member of our team, you will enjoy a dynamic work environment, opportunities for professional growth, and recognition for your achievements. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
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