Fashion Retail Manager

2 weeks ago


Old Toronto, Canada H & M Hennes & Mauritz Gruppe Full time

H&M, a fashion-forward retail brand, offers an exciting opportunity for a seasoned professional to lead our beauty department team. With a passion for delivering exceptional customer experiences and driving business growth, we seek a skilled manager to oversee store operations, manage staff, and contribute to the success of our stores.

Job Overview
  • We are seeking a results-driven leader with strong merchandising skills and experience in administering progressive discipline processes.

The ideal candidate will have a high school diploma or equivalent, preferably an associate's or bachelor's degree, and excellent communication skills. A strong understanding of fashion trends and knowledge of local market conditions is essential for success in this role.

Key Responsibilities
  • Manage, recruit, onboard, train, develop, and provide succession planning for the staff in the store in partnership with the Store Manager.
  • Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including approving time-off requests, pay, location, or title changes.
Commercial Focus
  • Maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
Operations Management
  • Effectively schedule staff within the department according to business needs and restrictions.
  • Work with sales and cost plans, budgets, and other tools to make business decisions and ensure maximum profitability.
  • Responsible for knowledge and completion of cash office operational functions.
Customer Service Excellence
  • Maintain high-quality H&M direct and indirect customer service by providing an exceptional shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cash point.
Compensation and Benefits
  • An estimated annual salary of $65,000-$80,000, depending on location and experience.
  • All local markets offer competitive perks and benefits, including global benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

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