Business Process Manager

3 weeks ago


Old Toronto, Canada Capital One Full time
Capital One: Enhancing Customer Experience through Process Excellence

About Capital One:

We're a leading Canadian credit card company dedicated to delivering innovative digital solutions that meet our customers' evolving needs. Our mission is to provide exceptional banking services, driven by customer-focused values and compelling products.

Job Overview:

As a Process Manager within our organization, you will play a vital role in shaping our processes to ensure we consistently meet regulatory commitments and continuously improve our services.

About the Role:

This is an exciting opportunity to work with extended teams across the enterprise, utilizing your process management skills to identify and mitigate risks, lead issue resolution, and implement effective controls.

Your Key Responsibilities:

  • Map out business processes to understand how they function and identify areas for improvement
  • Proactively identify and mitigate business risks, ensuring the right controls and solutions are in place
  • Lead issue resolution when breakdowns occur, applying various process management techniques and tools
  • Establish structured approaches to problem-solving, defining problems and solutions based on data
  • Monitor Key Results and Critical to Quality Metrics, sharing performance insights with stakeholders and adjusting roadmaps as necessary

Requirements:

  • Bachelor's degree
  • At least 4 years of experience working in process management, risk management, continuous improvement, or project management roles
  • At least 4 years of experience working in cross-functional environments, ensuring stakeholder expectations are managed effectively
  • Experience in basic coding and/or data visualization (e.g., SQL, Tableau)
  • Experience working in Agile workplace environments

What We Offer:

  • An estimated salary of $85,000 - $110,000 per year
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package


  • Toronto, Canada Fidelity Investments Full time

    Job Description **You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.** Current work authorization for Canada is required for all openings. Please note: This is a contract position until March 2026 Who We are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35...


  • Old Toronto, Canada Capital One Full time

    Capital One: A Leader in Financial InnovationWe're a credit card company with a mission to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards.Estimated Salary: $80,000 - $110,000 per yearAbout the RoleWe're seeking an experienced Senior Business Process Manager to join our...


  • Toronto, Canada Frictionless Process Full time

    **Frictionless **is a boutique consulting company specializing in Technology Transformation. Technology is constantly changing, and organizations must keep up to maintain a competitive advantage. **Frictionless **helps Businesses, Non-profits & Government departments with the insights, tools, and talent businesses need to navigate complex technology change....


  • Old Toronto, Canada RBC Full time

    Job DescriptionWe are seeking a highly skilled Business Process Optimization Specialist to join our team at RBC. As a key member of our organization, you will play a critical role in analyzing and optimizing business processes to improve efficiency, productivity, and overall performance.The ideal candidate will have a strong background in business analysis,...


  • Old Toronto, Canada MasterCard Full time

    Mastercard is a global technology company that powers economies and empowers people in 200+ countries and territories worldwide.We're helping build a sustainable economy where everyone can prosper. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments...


  • Old Toronto, Canada Scotiabank Full time

    Requisition ID: 209629 Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. As a Senior Manager within the Business Process Re-Engineering team, you are a team builder and a problem solver by nature who can connect strategy and execution and establish process-oriented rigor in an organization. You are a...


  • Old Toronto, Canada Dealer e Process Full time

    Job Overview:Dealer eProcess, a leading provider of digital marketing solutions for automotive dealerships, is seeking a highly motivated and results-driven Salesperson (Account Manager) to join its growing team. This role offers an exciting opportunity for individuals who thrive in sales-oriented environments and are passionate about generating new...


  • Old Toronto, Canada Scotiabank Full time

    Job OverviewScotiabank is seeking a highly skilled Business Process Improvement Specialist to join its Business Process Re-Engineering team. In this role, you will work collaboratively with consultants to gather and analyze business data, design and implement recommendations, and cultivate relationships with stakeholders.Key ResponsibilitiesAnalyze and...


  • Old Toronto, Canada Business Executive Coach Full time

    About the Role:We are seeking a visionary and results-oriented Senior Business Strategist to lead our organization to new heights. The ideal candidate will have exceptional leadership qualities, a deep understanding of business operations, and a commitment to our mission and values.Key Responsibilities:Develop and communicate a clear vision and strategic...


  • Old Toronto, Canada ENGINEERINGUK Full time

    We are seeking a highly motivated Business Process Improvement Specialist to join our team at ENGINEERINGUK. This is an exciting opportunity to contribute to the growth and success of our organization.Job Description:The ideal candidate will have strong analytical skills, with the ability to quickly analyze situations and identify opportunities for...


  • Old Toronto, Canada BMO Financial Group Full time

    About This RoleWe are seeking an experienced Risk Analyst and Business Process Manager to join our team at BMO Financial Group.


  • Toronto, Canada Toronto Business Development Centre Full time

    _he Role_ Reporting to the Project director OINP, the Business Development Manager (BDM) will be responsible for building relationships with local governments including municipalities, communities, and business associations within Ontario. In addition, work closely with the Project Director OINP to develop and implement a multi-national strategy to ensure...


  • Old Toronto, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently seeking a highly skilled Strategic Business Process Engineer to support our Finance Digital Initiatives team in Toronto.**Estimated Salary:** CAD $85,000 - CAD $120,000 per annum, depending on experience.The successful candidate will have 15+ years of experience as an IT Business Analyst and a strong background in defining business processes...


  • Old Toronto, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are seeking a highly skilled Strategic Business Process Analyst to join our team at Cpus Engineering Staffing Solutions Inc. in Toronto.Estimated Salary: $85,000 - $115,000 per year.As a key member of our Finance Digital Initiatives team, you will play a vital role in preparing for an upcoming SAP upgrade/replacement. Your responsibilities will...

  • Business Analyst

    3 months ago


    Toronto, Canada BUSINESS SOLUTIONS RESOL Full time

    **About reSolved** At reSolved, we partner with purpose-driven organizations to overcome complex challenges and amplify their impact. Our diverse team works across Canada, the US, India, and Europe, empowering clients by optimizing their technology and streamlining their processes. **Role Overview** **Key Responsibilities** - Lead client workshops to...


  • Old Toronto, Canada 360.Agency Inc. Full time

    Business Process Consultant & Trainer – TorontoAt 360.Agency, we’re experts in creating web and marketing solutions designed for Canadian car dealerships!Our package includes flexible hours, health insurance starting from day one, unlimited telemedicine services for you and your family, and more!As a Training Consultant, you’re the strategic ally of...


  • Old Toronto, Canada 2i Solutions, Inc Full time

    We have an exciting 1-year contract opportunity for a Senior Business Analyst – Supply Chain Management Business Process Re-Engineering Specialist in Toronto.This is a hybrid role (2 days Onsite and 3 Days remote).Must Haves:10+ years’ experience leading clients through business re-engineering for procurement and logistics related to processes leveraging...


  • Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...


  • Old Toronto, Canada Business Executive Coach Full time

    We are seeking a visionary and results-oriented Chief Executive Officer (CEO) to lead our organization to new heights. The ideal candidate will have exceptional leadership qualities, a deep understanding of business operations, and a commitment to the organization's mission and values.Lead the development and execution of long-term and short-term strategies...


  • Old Toronto, Canada Softchoice Full time

    About the RoleWe are seeking a highly skilled Business Process Optimization Specialist to join our team at Softchoice. In this role, you will play a crucial part in ensuring our ITIL processes are aligned with industry standards and business needs.The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in...