Senior Business Process Manager

2 days ago


Old Toronto, Canada Capital One Full time
Capital One: A Leader in Financial Innovation

We're a credit card company with a mission to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards.

Estimated Salary: $80,000 - $110,000 per year

About the Role

We're seeking an experienced Senior Business Process Manager to join our team. As a key member of our process management team, you'll work with extended teams across the enterprise to manage and improve processes that ensure we meet our regulatory commitments and continuously improve.

You'll be responsible for:

  • Maintaining a structured approach to problem-solving, focused on defining problems and solutions based on data
  • Establishing practices to manage day-to-day activities related to your processes, including review of process health and progress made on initiatives
  • Monitoring Key Results and Critical to Quality Metrics and sharing performance insights with stakeholders
Requirements

To succeed in this role, you'll need:

  • At least 4 years of experience working in process management, risk management, continuous improvement, or project management roles
  • At least 4 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
  • Experience in basic coding and/or data visualization (e.g., SQL, Tableau)
  • Experience working in an Agile workplace environment
What We Offer

We offer a range of benefits, including:

  • A comprehensive benefits package
  • Full coverage for spouses, domestic partners, and dependents
  • Health and fitness center discounts
  • Training and professional development programs


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