Automation Support Specialist

6 days ago

Winnipeg, Manitoba, Canada Fitzii Full time
About the Role

We are seeking a highly skilled Automation Support Specialist to join our team at Fitzii. As a key member of our National Service Centre, you will play a critical role in ensuring the success of our customers and partners.

Key Responsibilities
  • Order Management: Assess job requirements and verify stock availability of orders. Offer alternative non-stock items depending on specifications. Provide pricing terms in accordance with established margins and sources with existing suppliers to obtain price and delivery terms for non-stock items.
  • Customer Support: Coordinate and address all inquiries related to Business Unit customers. Provide reliable service & assistance and inform the relevant area of future needs.
  • Order Processing: Prepare quotations, process orders to completion verifying with a generated computer SOP to ensure acceptance of the order and maintain a back-up record of all customer orders produced.
  • Troubleshooting: Act as a troubleshooter handling concerns raised, offering feedback and alternatives within acceptable timelines while taking full ownership of the problem and completing tasks.
  • Brand Ambassador: Build brand recognition while supporting sales initiatives and enhancing customer experiences. Ensure that our corporate image is reflected.
Requirements
  • Education: High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or the equivalent combination of education and experience.
  • Skills: Ability to read instructions and memorandums and interpret product specifications sheets. Ability to write routine reports and correspondence to customers. Ability to speak effectively over the telephone providing product knowledge and information. Knowledge of AS400 Computer System (an asset). Product & application knowledge (an asset). Proven ability to communicate effectively and build customer relationships. Ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude. Strong interpersonal & organizational skills and an ability to impart knowledge.
About Us

Fitzii is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and partners.

We offer a competitive compensation package, a series of benefit options, and pension packages. We are an equal opportunity employer and encourage everyone to apply.

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