Automation Support Specialist
6 days ago
Westburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are committed to helping our customers and partners grow and succeed.
As the Inside Automation Support Specialist at our National Service Centre, you will be in direct contact with customers, suppliers, and employees to effectively resolve concerns and ensure maximum customer satisfaction. Reporting to the National Service Centre Automation Manager, you will be responsible for coordinating and troubleshooting activities, taking ownership of problems, and delivering solutions.
Key Responsibilities- Assess job requirements and verify stock availability of orders. Offer alternative non-stock items depending on specifications. Provide pricing terms in accordance with established margins and sources with existing suppliers to obtain price and delivery terms for non-stock items.
- Coordinate and address all inquiries related to Business Unit customers.
- Prepare quotations, process orders to completion, verifying with a generated computer SOP to ensure acceptance of the order and maintain a back-up record of all customer orders produced.
- Provide reliable service and assistance and inform the relevant area of future needs.
- Act as a troubleshooter, handling concerns raised, offering feedback and alternatives within acceptable timelines while taking full ownership of the problem and completing tasks.
- Be a Brand Ambassador, building brand recognition while supporting sales initiatives and enhancing customer experiences. Ensure that our corporate image is reflected.
- You have a High School education plus a minimum of three (3) years of administrative, order entry, and customer service experience in the industry, or the equivalent combination of education and experience.
- You have the ability to read instructions and memorandums and interpret product specifications sheets.
- You have the ability to write routine reports and correspondence to customers.
- Ability to speak effectively over the telephone providing product knowledge and information.
- You have knowledge of AS400 Computer System (an asset).
- You have product & application knowledge (an asset).
- You have the proven ability to communicate effectively and build customer relationships.
- You have the ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude.
- You have strong interpersonal & organizational skills and an ability to impart knowledge.
- Our employees enjoy a positive work-life balance while thriving in an environment that is ever-changing and motivated by new and exciting challenges.
- We offer competitive compensation, a series of benefit options, and pension packages, and the opportunity for success and growth across the organization.
- Westburne is an equal opportunity employer firmly committed to the Canadian marketplace. We encourage everyone to apply.
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Winnipeg, Manitoba, Canada Westburne Full time{"title": "Inside Automation Support Specialist", "description": "Job SummaryWestburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.This role involves coordinating and troubleshooting...
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Winnipeg, Manitoba, Canada Westburne Full time{"title": "Inside Automation Support Specialist", "description": "Job SummaryWestburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an Inside Automation Support Specialist to join our National Service Centre team.This role involves coordinating and troubleshooting...
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