In-Room Dining Server
6 days ago
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.
About the Role:
We are seeking a highly skilled and customer-focused In-Room Dining Server to join our team at Four Seasons Hotel Montreal. As a key member of our In-Room Dining team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Answer telephone calls using courteous and efficient telephone etiquette, obtaining all necessary information to process guest orders.
- Describe the selection of food and beverage menu items to guests, highlighting their origin, taste, and preparation methods.
- Deliver food orders to guests in their rooms, ensuring timely and accurate service.
- Check completed kitchen orders with the order taker or guest's original order.
- Transport items to guest rooms in a timely manner to ensure proper food quality.
- Communicate guest orders to the kitchen using the hotel's point-of-sales system, checking completed kitchen orders with the guest's original order.
- Coordinate delivery of items to guest rooms by In-Room Dining servers, ensuring timely and accurate service.
- Properly and accurately close guest checks, record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity delivery, ensuring that all requests are received, filed, ordered from kitchen, and delivered in a prompt and accurate fashion.
- Work harmoniously and professionally with co-workers and supervisors.
- Stock and order items.
- Assist in setting tray tables for delivery.
- Walk guest floors and retrieve any In-Room Dining related items from guest floor/room.
- Provide service at the restaurant, for rooms or banquets during periods of high volume.
- Report all incidents or unusual situations to the supervisor as quickly as possible.
- Perform any other related tasks.
Requirements and Qualifications:
- Available to work any shift, including morning, afternoon, evening, and overnight.
- 1-2 years' experience in the same role, ideally in a luxury hotel environment.
- Strong command of the French and English languages.
- An affinity for guest service.
- Good interpersonal skills, with excellent communication skills required for a high volume of guest contact.
- Ability to move about the facility and stand for long periods of time.
- Ability to carry up to 30lbs (13kg).
- Solid food and wine knowledge, with a strong attention to detail and the ability to multitask.
What's in it for you?
- Complimentary meal per shift in our employee dining room (Café 1440).
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