Global Accounts Payable Expert P2P Procurement
2 weeks ago
We are seeking a skilled Accounts Payable Analyst on behalf of our client in the mining and metals industry. Based in Montreal, this role will be part of a global team focused on enhancing the Purchase to Pay (P2P) process.
About the Role:The successful candidate will provide comprehensive support across multiple time zones with reporting lines into India and play a key role in ensuring seamless service delivery.
Responsibilities:- Handle Accounts Payable queries via the Service Now platform ensuring timely resolution within agreed Service Level Agreements (SLAs).
- Process and post invoices using SAP while adhering to compliance requirements.
- Manage vendor payments reconciliations and expense management queries.
- Maintain strong communication with stakeholders aiming for high customer satisfaction.
- Conduct root cause analysis (RCA) on escalations and propose solutions to improve customer satisfaction scores (CSAT).
- Provide end-to-end solutions to improve the P2P service desk's efficiency and identify areas for process improvements.
- Handle inbound calls via the P2P concierge helpline and resolve customer queries.
- Collaborate with global teams to standardize processes and implement best practices.
To succeed in this role, you will need:
- 24 years of experience in Accounts Payable including invoice processing, vendor payments reconciliations, and P2P service desk support.
- Proficiency with SAP and ticketing systems like Service Now or RTTMS.
- Strong stakeholder management, communication, and problem-solving skills.
- Bilingual in English and French to communicate with both English-speaking and French-speaking clients.
- Spanish is considered a valuable asset.
- Flexibility to work in a global environment supporting various time zones and shifts.
- Ability to work from the Montreal office at least 2 days per week.
- A proactive process improvement mindset with experience in delivering service excellence.
- Strong proficiency in Microsoft Office products and the ability to meet tight deadlines.
This role comes with an estimated hourly salary of $38 and a 12-month contract. You will also enjoy a flexible schedule to accommodate global time zones and a hybrid work model with 23 days per week spent in the Montreal office.
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