Global Accounts Payable Expert P2P Procurement

2 weeks ago


Montreal, Quebec, Canada Recrute Action Full time
Accounts Payable Analyst Role

We are seeking a skilled Accounts Payable Analyst on behalf of our client in the mining and metals industry. Based in Montreal, this role will be part of a global team focused on enhancing the Purchase to Pay (P2P) process.

About the Role:

The successful candidate will provide comprehensive support across multiple time zones with reporting lines into India and play a key role in ensuring seamless service delivery.

Responsibilities:
  • Handle Accounts Payable queries via the Service Now platform ensuring timely resolution within agreed Service Level Agreements (SLAs).
  • Process and post invoices using SAP while adhering to compliance requirements.
  • Manage vendor payments reconciliations and expense management queries.
  • Maintain strong communication with stakeholders aiming for high customer satisfaction.
  • Conduct root cause analysis (RCA) on escalations and propose solutions to improve customer satisfaction scores (CSAT).
  • Provide end-to-end solutions to improve the P2P service desk's efficiency and identify areas for process improvements.
  • Handle inbound calls via the P2P concierge helpline and resolve customer queries.
  • Collaborate with global teams to standardize processes and implement best practices.
About You:

To succeed in this role, you will need:

  • 24 years of experience in Accounts Payable including invoice processing, vendor payments reconciliations, and P2P service desk support.
  • Proficiency with SAP and ticketing systems like Service Now or RTTMS.
  • Strong stakeholder management, communication, and problem-solving skills.
  • Bilingual in English and French to communicate with both English-speaking and French-speaking clients.
  • Spanish is considered a valuable asset.
  • Flexibility to work in a global environment supporting various time zones and shifts.
  • Ability to work from the Montreal office at least 2 days per week.
  • A proactive process improvement mindset with experience in delivering service excellence.
  • Strong proficiency in Microsoft Office products and the ability to meet tight deadlines.
What We Offer:

This role comes with an estimated hourly salary of $38 and a 12-month contract. You will also enjoy a flexible schedule to accommodate global time zones and a hybrid work model with 23 days per week spent in the Montreal office.



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