Accounts Payable Professional
2 weeks ago
We are seeking a skilled Accounts Payable Specialist to join our client's team in the mining and metals industry. Based in Montreal, this role will be part of a global team focused on enhancing the Purchase to Pay (P2P) process.
About the Role
This is a full-time position requiring 37.50 hours per week. You will work in a hybrid model with 23 days per week in the Montreal office. The successful candidate will provide comprehensive support across multiple time zones with reporting lines into India and play a key role in ensuring seamless service delivery.
What We Offer
* Hourly salary of $38 to $40 depending on experience
* 12-month contract
* Flexibility to accommodate global time zones with reporting lines into India
* Hybrid work model: 23 days per week in the Montreal office
Responsibilities
* Handle Accounts Payable queries via the Service Now platform ensuring timely resolution within agreed Service Level Agreements (SLAs).
* Process and post invoices using SAP while adhering to compliance requirements.
* Manage vendor payments reconciliations and expense management queries.
* Maintain strong communication with stakeholders aiming for high customer satisfaction.
* Conduct root cause analysis (RCA) on escalations and propose solutions to improve customer satisfaction scores (CSAT).
* Provide end-to-end solutions to improve the P2P service desk's efficiency and identify areas for process improvements.
* Handle inbound calls via the P2P concierge helpline and resolve customer queries.
* Collaborate with global teams to standardize processes and implement best practices.
Requirements
* 24 years of experience in Accounts Payable including invoice processing, vendor payments reconciliations, and P2P service desk support.
* Proficiency with SAP and ticketing systems like Service Now or RTTMS.
* Strong stakeholder management, communication, and problem-solving skills.
* Bilingual in English and French to communicate with both English-speaking and French-speaking clients.
* Spanish is considered a valuable asset.
* Flexibility to work in a global environment supporting various time zones and shifts.
* Ability to work from the Montreal office at least 2 days per week.
* A proactive process improvement mindset with experience in delivering service excellence.
* Strong proficiency in Microsoft Office products and the ability to meet tight deadlines.
About RecruitAction
RecruitAction provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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