Luxury Front Desk Ambassador

2 weeks ago


Edmonton, Alberta, Canada AccorHotel Full time

**About Us**

Fairmont Hotel Macdonald, a 4-star hotel located in the heart of downtown Edmonton, has been delivering timeless luxury for over 100 years. Nestled along the North Saskatchewan River Valley, this iconic hotel boasts unparalleled views of the city's largest urban parkland.

**Your Role**

We are seeking a highly skilled and customer-focused Luxury Front Desk Ambassador to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests from arrival to departure.

**Key Responsibilities**

  • Provide warm welcomes and farewells to all guests
  • Promote valet parking and direct guests to public parking options as needed
  • Ensure customer satisfaction by offering the highest level of service throughout their stay
  • Maintain a safe and organized entrance area for arrivals and departures
  • Conduct thorough walk-around inspections of guest vehicles prior to parking
  • Provide information and answer questions about hotel facilities, meeting functions, dining options, and local transportation alternatives
  • Able to operate manual and automatic transmission vehicles

**Requirements**

  • Available to work weekends, evenings, and shift work
  • Excellent verbal communication skills
  • Strong interpersonal and customer service skills
  • Team-oriented and professional with a positive attitude
  • Valid Driver's License with no infractions
  • Good command of the English language

**What We Offer**

  • Comprehensive benefits package including medical, vision, and dental coverage
  • Defined Contribution Pension Plan with employer matching
  • Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Comprehensive wellness platform for employee mental health and wellbeing support
  • Career development opportunities with national and international promotion possibilities

**Compensation**

The hourly rate range for this position is $17.74 - $18.74 CAD gross per hour.


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