Front Desk Ambassador

4 days ago


Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

We are seeking a highly skilled Front Desk Ambassador to join our team at Holiday Inn Edmonton.

Job Summary

This is a permanent position with a work week of 30-40 hours. The successful candidate will have the opportunity to provide exceptional customer service, process guest arrivals and departures, and maintain the hotel's high standards.

Responsibilities
  • Register guests and assign rooms efficiently and effectively.
  • Process group arrivals and departures in a timely manner.
  • Take, cancel, and change room reservations as needed.
  • Provide guests with information on hotel facilities and services.
  • Offer recommendations for local attractions and points of interest.
  • Calculate charges, receive payments, and process guest departures.
  • Answer telephone calls and relay messages to staff members.
  • Assist guests with special needs and provide excellent customer service.
Requirements

The ideal candidate will possess a college diploma or equivalent non-university certificate/diploma from a program of one to two years. Additionally, they must have one year to less than two years of experience in a related field, or equivalent experience.

What We Offer

As a valued member of our team, you will enjoy a competitive salary of approximately $45,000 per year, based on location and experience. Our benefits package includes disability benefits, health care coverage, and paramedical services. You will also have access to public transportation and work-life balance with a 30-40 hour work week.



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