Front Desk Team Member

4 weeks ago


Edmonton, Alberta, Canada Ramada by Wyndham Edmonton South Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Team Member to join our team at the Ramada by Wyndham Edmonton South. As a key member of our front office staff, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Provide outstanding customer service to guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process guest check-ins and check-outs efficiently, verifying room assignments and accuracy of charges.
  • Manage guest folios, balancing charges and making corrections as needed.
  • Operate switchboard equipment, handling incoming calls and transferring them to the appropriate extension.
  • Maintain the organization and cleanliness of the front desk area, adhering to hotel standards.
  • Perform night audit procedures, verifying every room in house and balancing daily charges for all departments.
Requirements:
  • 1-2 years of experience in front desk and/or night audit roles within the hospitality industry.
  • Experience with Opera PMS, POS, and switchboard is an asset.
  • Prior hotel brand experience is preferred.
  • Excellent communication skills and ability to maintain strict confidentiality.
  • Ability to work well under pressure while maintaining a positive attitude and calm demeanor.
  • Treats people with respect, inspires trust, and upholds organizational values.
What We Offer:

In exchange for your hard work and dedication, we offer a competitive salary of $16.00-$18.00 per hour, flexible scheduling, and opportunities for growth and development within our team.



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