Bilingual Customer Service Representative

5 days ago

Moncton, New Brunswick, Canada Medavie Blue Cross Full time
Job Title: Bilingual Customer Service Representative

Medavie Blue Cross is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our contact center, you will provide exceptional service to our members, ensuring their needs are met and exceeded.

About the Role:
  • Provide support and service to our members through phone, email, and chat
  • Effectively problem-solve and contribute positively to a team environment
  • Ensure that the person making the inquiry receives the highest level of customer service possible
What We Offer:
  • Comprehensive health and dental plan that is 100% employer paid effective on your first day
  • Monday to Friday shifts / No overnights / No weekends
  • Extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls
  • Opportunities for career development and advancement
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
Requirements:
  • The ability to work varying shifts between 7am - 10pm Monday to Friday
  • Excellent communication skills, both written and verbal
  • Ability to multitask and navigate between multiple software applications simultaneously
  • Fluency in both English and French, both written and verbal
Security Clearance:

In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day.

This includes; Fingerprinting, Criminal Record Check and Credit Check.

Remote Work Requirements:
  • Based on the types of data CSRs have access to, there are different physical security requirements for home office setup including:
  • Employee may be subject to internal physical site inspections
  • Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment
  • Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment)
  • Work area must be private and free of household noise
  • Location of the work area mitigates risks to privacy; for example, that information on the monitor can only be viewed by the employee. The use of privacy screens is required if the home is shared with others
  • Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call

We are an Equal Opportunity Employer. Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

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