Bilingual Customer Service Representative

5 days ago

Moncton, New Brunswick, Canada The Toronto-Dominion Bank (Canada) Full time

Description

We're seeking a talented and customer-focused individual to join our Contact Centre Team as a Bilingual Contact Centre Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.

Job Details

What You'll Do

As a Bilingual Contact Centre Representative, you will be responsible for providing personalized support to our customers through various channels, including phone, email, and chat. You will be the voice of TD, helping customers with their inquiries, resolving issues, and providing trusted advice to meet their needs.

Key Responsibilities

  • Make people's day: Deliver exceptional customer service by offering friendly support and knowledge of TD products and services.

  • Solve problems efficiently: Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

  • Achieve your goals: Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

  • Never stop learning: Participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Requirements

What You Need to Succeed

  • High School Diploma or equivalent

  • Bilingual (French & English)

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns

  • Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations

  • Ability to work both independently and as part of a team

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices

Language Requirement

This position requires proficiency in a language other than French to support customers, employees, or markets located outside the province of Quebec or who require services in a language other than French.

Additional Information

We're committed to providing the support our colleagues need to thrive both at work and at home. Through regular development conversations, training programs, and a competitive benefits plan, we're dedicated to helping you succeed in your role and achieve your career goals.

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