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Customer Service Representative

2 months ago

Moncton, New Brunswick, Canada Medavie Blue Cross Full time
About Medavie Blue Cross

Medavie Blue Cross is a leading health and wellness partner for individuals, employers, and governments across Canada. As a not-for-profit organization, we invest in communities to address some of Canada's most pressing health challenges.

Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. In this role, you will provide exceptional customer service to our members, responding to their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide accurate and up-to-date information about our products and services
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements
  • Bilingual skills in English and French (written and verbal)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
  • Post-secondary education in a related field an asset