Senior Director of Technical Services

22 hours ago


Ottawa, Ontario, Canada The Bridger Group Full time
Technical Support Manager

We are retained by a leading global building products manufacturer with a $300M market presence. This company continuously innovates new product lines and has access to 240 service partners worldwide.

This individual will oversee warranty and technical support workflows as well as a team of six direct reports. The ideal candidate has experience in the commercial HVAC space and possesses a natural sense of urgency to help customers achieve success.

Responsibilities:
  • Manage warranty and technical support processes
  • Handle field training, warranty, and delivery issues requiring coordination between field and factory teams
  • Support growth initiatives while maintaining high customer satisfaction levels
Requirements:
  • 10+ years of experience managing after-sales support teams and infrastructure
  • Strong technical knowledge of HVAC industry products and systems
  • Ability to interpret construction drawings, layouts, and electrical/hydraulic schematics
Compensation:

$120,000 - $180,000 per year



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