Senior Cloud Services Director

2 days ago


Ottawa, Ontario, Canada SAS Software Full time

Overview

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The SAS Managed Cloud Services team is seeking a Senior Cloud Services Director to oversee the daily operations for all SMCS customers in Canada.

About the Role

  • Responsible for growing and leading the team in Canada, ensuring consistent and high-quality service delivery across all Managed Cloud customers.
  • Collaborate with local and global leadership to drive regional revenue growth while serving as a regional escalation point for the SMCS leadership team.
  • Leverage Service Delivery expertise to help shape and expand the regional team, managing subsets of the regional customer base to ensure our customers receive the best possible service experience.

Key Responsibilities

  • Drive the adoption of SAS Managed Cloud Services within the Canadian region by supporting pre-sales inquiries and building confidence in SAS Managed Cloud Services for prospective customers.
  • Maintain a comprehensive understanding of Canadian-specific regulatory requirements and associated control families to ensure SMSC aligns with customer expectations and audit requirements.
  • Collaborate with the global leadership team to establish strategies related to Cloud Services throughout the enterprise, ensuring all aspects of service delivery and cost management are effectively overseen.

Requirements

  • 10 years of experience leading highly technical customer-facing Managed Services or consulting teams.
  • Demonstrated experience building high-performance teams from the ground up.
  • Bachelor's degree in MIS, IT, Engineering, or Software Development.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Preferred Qualifications

  • Experience with SAS Software and Solutions.
  • MBA or structured leadership training focused on implementing high-performance teams.
  • P&L accountability and previous experience running a profitable Managed Service.

Compensation and Benefits

  • The estimated annual salary for this role is $140,000-$180,000 CAD, depending on experience.
  • Comprehensive medical, prescription, dental and vision plans and a health care spending account.
  • Short- and long-term disability plans.
  • Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.


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