Tenant Service Coordinator

1 week ago

Québec, Quebec, Canada BGIS Full time

At BGIS, we are seeking a skilled Tenant Service Coordinator to join our team. As a Tenant Service Coordinator, you will play a key role in supporting our clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services.

Key Responsibilities:

  • Receives, processes, and validates service requests received by telephone, email, and personal visits and maintains service call/work order tracking as required.
  • Works with Facility Managers to deliver small-scale tenant service projects, determining skills required, assisting with contractor selection, and monitoring performance.
  • Coordinates, plans, and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
  • Works with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements, and maintaining client satisfaction.

Requirements:

  • High school completion plus a specialized technical or business course.
  • 1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Good client management/customer service skills.
  • Effective Interpersonal skills, with an emphasis on communication (verbal/written).
  • Knowledge of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction.
  • Strong organisational, coordination, and documentation skills with the ability to multi-task.
  • Ability to work independently.
  • Proficiency with CAD will be considered an asset.
  • Proficient with MS Office and email software.

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

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