Tenant Service Coordinator

2 weeks ago

Québec, Quebec, Canada BGIS Full time
Job Summary

The Tenant Service Coordinator is responsible for coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services. This role supports BGIS clients by resolving tenant issues related to the delivery of tenant service projects. The Tenant Service Coordinator is also responsible for assembling the scope and specifications, tendering, financial administration, and monitoring contractor performance for tenant service and base building projects.

Key Responsibilities

Receives, processes, and validates service requests received by telephone, email, and personal visits and maintains service call/work order tracking as required.
Works with Facility Managers to deliver small-scale tenant service projects, determining skills required, assisting with contractor selection, and monitoring performance.
Coordinates, plans, and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
Works with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements, and maintaining client satisfaction.
Participates in the development of in-house project engineering cost estimates, design concept alternatives, standards, and procedures, and Consultant Terms of Reference.
Manages and oversees the performance of design consultants and contractors throughout the duration of a project, identifying and resolving issues while monitoring and ensuring the quality of service.
Reviews the work done by contractors, reports any discrepancies to Facility Manager, and requests Purchase Orders.

Requirements

High school completion plus a specialized technical or business course.
1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
Good client management/customer service skills.
Effective Interpersonal skills, with an emphasis on communication (verbal/written).
Knowledge of project delivery and tendering processes.
General knowledge of commercial building systems and/or construction.
Strong organisational, coordination, and documentation skills with the ability to multi-task.
Ability to work independently.
Proficiency with CAD will be considered an asset.
Proficient with MS Office and email software.

Working at BGIS

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success.

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